Terms & Conditions — Squadra (سكوادرا)

Last updated / Effective date: June 11, 2026 · Version: 1.0

1. Acceptance of Terms

By using the Squadra app, you agree to these Terms & Conditions and to the Privacy Policy that complements them. If you do not agree, please do not use the App.

2. Definitions

User/Player: anyone who creates an account or uses the App.
Partner/Host: the owner of a listed venue or academy.
Booking: an agreement to use a venue at a specified time via the App.
Content: any data, text, images, or ratings a user adds.

3. Eligibility & Accounts

The minimum age to create a self-service account is 13; those under 18 require guardian consent and supervision; those under 13 may not self-register.
You agree to provide accurate, up-to-date information, to keep your password confidential, and you are responsible for activity on your account.
We may suspend or terminate an account upon breach of these Terms (see Section 15).

4. Role of the Platform

Squadra is an intermediary platform connecting players with venue owners and academies and organizing matches and groups. We are not the owners or operators of the venues, and we are not a party to the relationship between the user and the partner except as a technical intermediary; we do not guarantee the quality of the facility or the service provided by the partner.

5. Bookings

A booking is created when you select the venue and time and confirm it via the App, subject to availability and the partner's terms.
Prices are displayed inclusive of applicable taxes (such as VAT) and are calculated in Saudi Riyals.
A partner may set additional terms specific to its venue, shown before booking confirmation.

6. Payments

Payments are made via the methods available in the App (electronic payment/transfer/cash at the facility, as available), in Saudi Riyals.
When electronic payment is enabled, payments are processed via a payment provider subject to its own terms; we do not store your card data.
Tax invoices may be issued in accordance with regulations. [Payment-provider and tax-registration details to be specified on adoption]

7. Cancellation, No-Show & Refunds

A booking may be cancelled up to 24 hours before the appointment free of charge (unless the partner specifies a different window shown at booking).
Cancellation within less than the specified window, or a no-show, may result in non-refund or a cancellation fee set by the partner.
Lateness to the appointment does not grant compensatory time.
Repeated cancellation or non-payment may lead to account suspension.
If the partner cancels the booking, all amounts paid are fully refunded.
Refunds are processed to the original payment method within the payment provider's usual timeframe.

8. Partner / Venue Owner Terms

The partner is responsible for the accuracy of venue data, availability, and pricing; for honoring confirmed bookings; and for the facility's safety and regulatory compliance.
The partner sets its own cancellation/refund policy within permitted limits and is responsible for the service provided within its facility.
The relationship may be governed by a separate partnership agreement. [Financial settlement terms to be specified on adoption]

9. Academies & Minors

Academy enrollment is subject to the academy's approval and may include age groups and levels.
Minors' enrollment requires guardian consent and supervision; the academy is responsible for delivering the service and for participant safety.
Academy refund policies are set per academy. Squadra is an intermediary only.

10. Ratings, Reviews & Content

Your ratings and reviews must be honest and not abusive, defamatory, or unlawful.
You grant us a non-exclusive license to use the content you post within the App for the purpose of operating and displaying the service.
We may review or remove any non-compliant content.

11. Conduct & Prohibited Use

Prohibited: harassment or abuse, posting unlawful content, fraud or impersonation, account sharing, attempting to breach or circumvent security measures, or scraping users' data automatically.

12. Intellectual Property

All rights to the App, its trademarks, and designs are owned by Squadra. You retain ownership of your content while granting us the license stated in Section 10. The App may not be copied or reused without permission.

13. Disclaimers & Limitation of Liability

The App is provided "as is". We are not liable for: the actions of partners, academies, or other users; any injury or loss of property at facilities; or service interruption or technical errors. To the extent permitted by law, our liability is limited to what the applicable regulations provide.

14. Indemnity

You agree to indemnify Squadra against any claims or damages arising from your misuse of the App or your breach of these Terms, the law, or third-party rights.

15. Suspension & Termination

We may suspend or terminate your account upon breach of these Terms or the law, or to protect users or the platform. You may terminate your account at any time by deleting it. Your data is handled after termination in accordance with the Privacy Policy.

16. Third-Party Services

The App relies on third-party services (sign-in, payment, notifications, maps) governed by their own terms and policies; we are not responsible for their practices.

17. Changes to the Terms or Service

We may amend these Terms or the service and will publish the updated version with notice of material changes. Your continued use after an amendment constitutes acceptance.

18. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Kingdom of Saudi Arabia, and any dispute falls under the jurisdiction of the competent courts in the city of Riyadh, after attempting amicable resolution.

19. Notices

In-app notifications and your registered email are official channels of communication with you.

20. Contact Details

Squadra — Riyadh, Al-Yarmouk District, Malwi Street · Email: info@squadrasa.net